Privacy & Cookies
At Willow & Wings Craft, we respect your privacy and take care of the personal information you share with us.
This Privacy & Cookies Policy explains what information we collect, why we use it, who we may share it with and the choices and rights you have regarding your personal information.
Who we are
Willow & Wings Craft is operated by Jessica Moule, sole trader, in Devon, England.
For our full business address and contact details, please see our Contact Us page.
For privacy-related enquiries, you can contact us at: willowandwingscraft@hotmail.com
Information we collect
When you browse our website, place an order, create an account or contact us, we may collect information including:
- your name;
- email address;
- billing and delivery addresses;
- telephone number, where provided;
- details of products you purchase;
- order and transaction information;
- account information, if you create an account;
- messages and correspondence you send to us;
- technical information relating to your use of our website, such as your IP address, browser or device information; and
- cookie and similar technology information.
We only collect information that is reasonably necessary for running our website, processing orders, providing customer service and meeting our legal obligations.
WooCommerce itself ordinarily retains order information including the products ordered, name, email, telephone number, billing/shipping address and a record of the payment method used.
How we use your information
We may use your personal information to:
- process and fulfil your orders;
- take and confirm payments;
- arrange delivery;
- communicate with you about your order;
- respond to questions, returns or customer-service requests;
- manage customer accounts;
- prevent fraud and maintain the security of our website;
- keep financial, tax and business records;
- comply with our legal obligations; and
- operate and improve our website and services.
We will not sell your personal information.
Our lawful bases
Under UK data-protection law, we need a lawful reason for using your personal information.
Depending on the circumstances, we rely on:
Contract — where we need your information to process an order, take payment, arrange delivery or otherwise provide something you’ve asked us to provide.
Legal obligation — where we need to retain or use information to comply with legal, accounting or tax requirements.
Legitimate interests — where reasonably necessary to operate and protect Willow & Wings Craft, including maintaining website security, preventing fraud, responding to general enquiries and improving our services, provided those interests do not override your rights and interests.
Consent — where we specifically ask for your permission, for example where consent is required for certain cookies or direct marketing. You can withdraw your consent where applicable.
Payments
Payments are processed securely through the payment providers available at checkout.
When you make a payment, information needed to process the transaction may be provided directly to the relevant payment provider. This may include your name, billing information, email address, purchase amount and payment-related identifiers.
Willow & Wings Craft does not need to receive or store your full payment-card details in order to fulfil your order.
Payment providers process personal information in accordance with their own privacy policies.
Delivery providers
When we dispatch a physical order, we may share the information necessary to deliver your parcel with the delivery provider we use.
This will normally include information such as your name, delivery address and, where necessary for delivery notifications, your email address or telephone number.
We only provide the information reasonably necessary to deliver and manage your order.
Other organisations we may share information with
We may share personal information where necessary with organisations that help us operate Willow & Wings Craft, such as:
- website hosting and ecommerce service providers;
- payment processors;
- delivery providers;
- IT, security and fraud-prevention services;
- professional advisers such as accountants, where required; and
- government bodies, regulators or law-enforcement authorities where we are legally required to do so.
We do not sell or rent customer information to third parties.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.
Order and transaction records may therefore be retained for a number of years where required for business, accounting or tax purposes.
Other information, such as general customer correspondence, will be deleted when it is no longer reasonably needed.
Your rights
Depending on the circumstances, UK data-protection law gives you rights over your personal information. These may include the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your personal information in certain circumstances;
- ask us to restrict how we use your information;
- object to certain uses of your information;
- receive certain information in a portable format; and
- withdraw consent where we rely on consent to process your information.
Where we rely on legitimate interests to use your personal information, you may have the right to object to that use.
You also have the right to object at any time to the use of your personal information for direct marketing.
Some rights are subject to legal exceptions — for example, we may need to retain certain order records to comply with tax or accounting obligations.
To exercise your rights, contact us at willowandwingscraft@hotmail.com.
Complaints
If you have a concern about how we use your personal information, please contact us first and we’ll do our best to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.
Information about making a complaint is available from the ICO.
Cookies
Our website uses cookies and similar technologies.
Cookies are small pieces of information stored on your device. Some are necessary for the website and online shop to function correctly — for example, to maintain your shopping cart, provide security or enable checkout.
Other cookies or similar technologies may be used for purposes such as measuring how the website is used, remembering preferences or providing third-party functionality.
Necessary cookies
Some cookies are strictly necessary for the operation of the website and shop. These may be used without your consent where permitted by law.
For example, WooCommerce may use cookies or similar technology to maintain your shopping cart and shopping session.
Optional cookies
Where consent is required for non-essential cookies or similar technologies, they will only be used in accordance with your choices.
You can change or withdraw your cookie choices where our website provides cookie controls.
You can also control and delete cookies through your browser settings, although blocking necessary cookies may prevent parts of the shop — such as the basket or checkout — from working correctly.
Changes to this policy
We may update this Privacy & Cookies Policy occasionally to reflect changes to our website, services or legal requirements.
When we make significant changes, we will update the policy on this page.
Last updated: 23 August 2026